Privacy Policy
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, register for workshops, or contact us. This includes your name, email address, phone number, shipping address, payment information, and any messages you send us.
We automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and monitor and analyze trends and usage.
We may also use your information to personalize your experience, send you promotional communications (with your consent), and comply with legal obligations.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting business.
We may disclose your information if required by law, to protect our rights or property, or in connection with a business transfer such as a merger or acquisition.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
We use SSL encryption for sensitive data transmission and regularly update our security practices to protect your information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information when it is transferred internationally.
By using our services, you consent to the transfer of your information to Japan and other countries where we operate.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion or close your account.
Transaction records and communications may be retained for longer periods as required by law or for legitimate business purposes.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You may also opt out of promotional communications and request that we limit the processing of your information.
To exercise these rights, please contact us using the information provided in the Contact section below.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
For detailed information about our use of cookies, please refer to our Cookie Policy.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
We may use third-party analytics services to help us understand how our website is used and improve our services.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Parents or guardians who believe their child has provided personal information should contact us immediately.
Marketing Communications
With your consent, we may send you promotional emails about new products, workshops, exhibitions, and other updates. You can unsubscribe from these communications at any time using the unsubscribe link in our emails.
We respect your communication preferences and will honor your choices regarding marketing messages.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.
Your information will remain subject to the protections described in this privacy policy unless you consent to a new policy.
Legal Compliance
We may process your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes cooperating with law enforcement when required by law.
We will notify you of legal requests for your information unless prohibited by law or court order.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the effective date.
Your continued use of our services after policy changes constitutes acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or our privacy practices, please contact us at:
Email: privacy@dorellaniscent.com
Phone: +81-29-830-8235
Address: 2-5-27 Nishiwada, Nagano City, Nagano Prefecture, 381-0037
Effective Date: January 1, 2025